We are proud to represent modern design from world-class manufacturers. We also recognize that not every order will be a perfect fit. Please review our policy for an understanding of how to file your returns and what to expect.
All returns must be made within 15 days of receipt.
All products must be new, unused, and have original boxes, packaging, and hardware.
Restocking Fee: Round trip shipping is deducted for remorse returns.
Damages must be reported within 7 days of receipt with images for documentation. We will issue a replacement, and we don't accept returns for damaged goods.
Your return is considered a remorse if you change your mind and wish to return your purchase. Please be advised that you are responsible for all shipping and handling costs (outbound and return) and this amount will be deducted from your refund. However, we will provide you with the UPS labels so that you can take advantage of our shipping discounts. You are responsible for arranging the return shipment with UPS; we do not pay for pick up.
All returns must be received in new condition and include all hardware and instructions. Returns shipments must be sent back to us within 15 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic. Customers are responsible for packing and bringing their boxes/products to the facility for small parcel products. Customers are responsible for loading all products onto the truck for return freight shipments.
We recommend that you pack your return with additional packaging if needed, because our packages are only designed for safe shipping in one direction; the package integrity may not be stable enough for the return shipment on its own. Do what you must to insure the package(s) safe return. We recommend adding a second box over our original box as additional protection. We will request that you re-measure your return package for any product with a dimension exceeding 24 inches. If your return box size is larger than what is reported, then we will invoice you for any overages. UPS and Fedex charge a $600 fee for boxes that exceed their maximum limit of 150 girth: Longest Side + 2x 2nd side + 2x third side), so please measure accurately. We are taking this information, so that we can get your your biggest refund and reduce the shipping costs for you. You are always welcome to arrange and pay for your own shipping if you don't wan't a pre-paid label.
Once a return is received at the Peronshop facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, Peronshop will issue the refund less any shipping charges and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take two weeks.
Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.
Please email info@peronshop to send a cancellation request. All cancellations will be subject to a 10% cancellation fee. All cancellations must be confirmed in writing by Peronshop. An order or product is not cancelled until you receive the confirmation. If you wish to expedite the cancellation, please email info@peronshop AND follow up with a phone call during business hours (9-5 EST). Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 7 days of receipt. Damage claims cannot be filed after 7 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:
After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will email you a PDF return label or help to arrange the pickup of larger freight products. You may opt to return the item yourself, but you will not be able to take advantange of our shipping discounts. If you choose to do so, then we will still deduct the cost of outbound shipping, because all returns are considered remorse. Should you desire a refund rather than a replacement, then your return will be considered a remorse return, and our return policy will be applied: We will refund you less the cost of round trip shipping. Review the paragraph above for more details on remorse returns.
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